We want you to be happy with what you bought. We also sell digital files that cannot be returned once they have been opened, so please read this before you pay.
Cancellation
Delivery is instant, so an order cannot be cancelled after payment. If a payment fails or you close the payment window, nothing is charged and there is nothing to cancel.
When we refund
We will refund you in full if:
- You were charged more than once for the same order.
- You paid but never received access, and we could not fix it within 3 working days.
- You were given the wrong product.
- The file is unreadable or corrupted and we cannot supply a working copy.
When we usually do not refund
Because the content is delivered immediately and can be read or downloaded in full, we do not normally refund a purchase simply because you changed your mind after opening the file, or because the content did not match what you hoped for. The product page describes what is inside — please read it before buying, and ask us first if anything is unclear.
How to request a refund
Email the support address on this site within 7 days of your payment with:
- The email address used at checkout
- The order number from your confirmation page or email
- What went wrong
How long it takes
Approved refunds are processed within 5 to 7 working days to the original payment method. Your bank or card issuer may take a few more days to show it. Refunds always go back the way the money came in; we cannot send it elsewhere.
Before you raise a dispute
If something has gone wrong, write to us first at the support address on this site. Almost everything is a delivery problem we can fix in minutes, and that is faster for you than a chargeback.